Refund policy

At Velora Bottles Shop, we are committed to providing quality products and excellent customer service. Please read our Return & Refund Policy carefully before placing an order.

📦 Order Inspection

Customers are encouraged to check their parcel at the time of delivery. If the product received is damaged, defective, or different from what was ordered, please contact us within 3 days of receiving your parcel.

🔁 Return & Exchange Policy

We offer replacement or exchange only in the following cases:
✅ Wrong product delivered
✅ Damaged product received
✅ Defective product received

To process your request, clear photos or videos of the product may be required.

💰 Refund Policy

As we operate on Cash on Delivery (COD), refunds are only applicable for approved return cases. Once the returned item is received and inspected, the refund will be processed within 5–7 business days.

❌ Non-Returnable Items

Returns or exchanges will not be accepted if:

• The product has been used.
• The product is damaged by the customer.
• The return request is made after 3 days of delivery.
• The product is returned without its original packaging.

📞 Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

📱 Phone: 0325-1855924
📧 Email: vilorbottles@gmail.com

We appreciate your trust in Velora Bottles and thank you for shopping with us. 💙